About Win Central
Win Central Co., Ltd. is a Myanmar-based operating company specializing in import, export, distribution, and retail. We are the parent group behind Win Store, Win Auto Parts (since 1995, formerly United Auto Supply), and Win Global Ventures & Services. With 37 years of trade heritage since 1989, we serve customers across Yangon, Mandalay, Mawlamyine, and beyond.
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About Win Store: Win Store handles thousands of customer interactions monthly across phone, chat, social media, and walk-in channels.
About the Role
As Customer Service Lead, you'll oversee the daily operations of our customer support team, ensuring fast response times, professional communication, and high customer satisfaction across all touchpoints.
Key Responsibilities
- Lead a team of 4–6 customer service representatives
- Set and monitor service quality KPIs (response time, resolution, CSAT)
- Handle escalated customer cases and complex issues
- Develop training programs and SOPs for the team
- Collaborate with sales, logistics, and warehouse for issue resolution
- Implement and manage customer service tools (Zendesk, etc.)
Requirements
- 3–5 years customer service experience with team lead role
- Excellent Myanmar and English communication
- Empathetic, patient, and solution-oriented
- Familiar with helpdesk tools (Zendesk, Freshdesk, or similar)
- Bachelor's degree
Nice to Have
- E-commerce customer service experience
- Multi-channel support background (chat, email, phone)
- Experience with KPI dashboards
What We Offer
- Competitive salary aligned to Yangon market rates, reviewed annually
- Performance bonus tied to individual and team targets
- Health insurance for you and family
- Structured training and career development
- Internal mobility across 4 operating companies
- Festival and annual leave respecting Myanmar holidays
- Office at Central Tower, Anawrahta Road, Kyauktada, Yangon
Win Central Co., Ltd.